NAAC 'A+' Grade with CGPA 3.32 (Cycle - 1)
(A State Open University established by the Tamil Nadu Government ,
Recognised by UGC-DEB, Accorded with 12(B) status by UGC
Member in Asian Association of Open Universities and
Association of Commonwealth Universities)
| S.No | Issues Related | Officer & Division / Section | Contact No. | E-mail ID |
|---|---|---|---|---|
| 1 | Reginal Centers (RCs)/ Co-ordinating of (LSCs) / Students general enquires, Pre-Admission Inquiry of various Programmes, Induction Programmes / Contact Classes, Assignment Questions / Submission of Assignment and etc. | Director (i/c) Student Support Service Division | 044 -24306627/22 | sssd@tnou.ac.in |
| 2 | Admission, Re-Registration, Identity card / Duplicate ID, Fee Receipt, Bonafide / Migration / PSTM / Course Completion Certificate, Change of Name / Programme/ Medium / Language / Specialization / Address / Contact Number etc. | Director (i/c) Admission Section | 044 – 24306663/64 | admission@tnou.ac.in directoradmissiontnou@gmail.com |
| Director (i/c) Admission Section | admission@tnou.ac.in directoradmissiontnou@gmail.com | |||
| 3 | Time Table, Issue of Hall Ticket / Non-receipt of hall tickets for Term End Examination & Entrance Exam, Certificate of Last Date of Examination. Declaration of Results, Instant Examination, Re-Valuation and etc., | Controller of Examinations Exam Section | 044 -24306661/62 | coe@tnou.ac.in controllersection@gmail.com |
| Assistant Controller of Examinations Exam Section | exam@tnou.ac.in examtnou6@gmail.com | |||
| 4 | Verification of Genuineness / Transcript, Statement of Marks / Consolidated / Provisional Certificate / Degree and Duplicate Certificates | Controller of Examinations Certificate Section | 044 – 24306665 | certificate@tnou.ac.in certificatesectionhead@gmail.com |
| 5 | Dispatching of Study Materials | Director i/c Material production & Distribution Division) | 044 – 24350844 | mpdd@tnou.ac.in tnoumpdd1@gmail.com |
| 6 | Student’s Grievances | Coordinator Student’s Grievances Redressal Cell | +91 9345913384 | grievancecell@tnou.ac.in |
| S.No | Designation of the Officer | Mobile Number |
|---|---|---|
| 1 | The Director, Student Support Service Division, TNOU | +91 93459 13376 |
| 2 | The Director, Material Production & Distribution Division, TNOU | +91 93459 13377 |
| 3 | The Director, Admission, TNOU | +91 93459 13378 |
| 4 | The Director, Centre for University Informatics, TNOU | +91 93459 13379 |
| 5 | The Director i/c, Regional Centre, Villupuram | +91 93459 13380 |
| 6 | The Coordinator, Students Grievance Redressal Cell | +91 93459 13384 |
| 7 | The Public Relations Officer, TNOU | +91 93459 13381 |
| 8 | The Assistant Controller of Examinations | +91 93459 13382 |
| 9 | The Director i/c, Regional Centre, Chennai | +91 93459 13385 |
| 10 | The Director i/c, Regional Centre, Coimbatore | +91 93459 13386 |
| 11 | The Director i/c, Regional Centre, Dharmapuri | +91 93459 13387 |
| 12 | The Director i/c, Regional Centre, Madurai | +91 93459 13388 |
| 13 | The Director i/c, Regional Centre, Trichirappalli | +91 93459 13391 |
| 14 | The Director i/c, Regional Centre, Tirunelveli | +91 93459 13392 |
| 15 | The Director i/c, Regional Centre, Mayiladuthurai | +91 93459 13393 |
| 16 | The Director i/c, Regional Centre, The Nilgiris | +91 93459 13386 |
| 17 | The Director i/c, Regional Centre, Salem | +91 93459 13373 |
| 18 | The Director i/c, Regional Centre, Sivagangai | +91 93459 13375 |
| 19 | The Director i/c, Regional Centre, Tiruvannamalai | +91 93459 13374 |
| S.No | School/Division | Phone No. |
|---|---|---|
| 1 | Reception | 044-24306600 |
| 2 | Tapal Section | 044-24306613 |
| 3 | Chennai Regional Centre | 044-24306622 |
| 4 | Student Support Services Division (SSSD) | 044-24306625/27 |
| 5 | School Of Humanities (SOH) | 044-24306611 |
| 6 | School of Special Education and Rehabilitation (SOSER) | 044-24306617 |
| 7 | School of Continuing Education (SOCE) | 044-24306623 |
| 8 | School of Tamil and Cultural Studies (SOTCS) | 044-24306626 |
| 9 | FAX Vice Chancellor | 044-24356767 |
| 10 | School of Continuing Education (SOCE) | 044-24306631 |
| 11 | PA To VC | 044-24306634 |
| 12 | School of Management Studies (SOMS) | 044-24306656 |
| 13 | Administration Division | 044-24306643 |
| 14 | Registrar Office | 044-24306645 |
| 15 | D.R. Administration | 044-24306646 |
| 16 | Research Section | 044-24306658 |
| 17 | School of Science (SOS) | 044-24306641 |
| 18 | School of Computer Science (SOCS) | 044-24306642 |
| 19 | A.R. (Finance) | 044-24306650 |
| 20 | Finance Officer | 044-24306655 |
| 21 | Finance Division | 044-24306650/51/52 |
| 22 | FAX Students Registration and Evaluation Division | 044-24306660 |
| 23 | A.R. Exam | 044-24306660 |
| 24 | Examination Section | 044-24306661/62 |
| 25 | A.R Admission | 044-24306664 |
| 26 | Admission Section | 044-24306663 |
| 27 | Certificate Section | 044-24306665/667 |
| 28 | Controller of Examinations (COE) | 044-24306666 |
| 29 | Material Production and Distribution Division (MPDD) | 044-24350844 |
| 30 | School of Education (SOE) | 044-24306657 |
| 31 | School of Social Sciences (SOSS) | 044-24306654 |
Help Desk of Tamil Nadu Open University has been functioning right from its inception with the aim of providing an integrative information service at the University level. A typical help desk of TNOU has been effectively performing several functions. It provides a single (or multiple) point of contact for learners and stakeholders of TNOU to gain assistance in troubleshooting, get answers to questions, and solve known problems and academic oriented grievances. The Information Centre in the first floor of administrative block of TNOU, Chennai helps the students and stakeholders obtain information from university Headquarters without delay.
The activity of the Help Desk is aimed at stimulating and upgrading the level of communication among the stakeholders of Tamil Nadu Open University through dissemination of relevant academic information between learners and University its broader environment. Through these activities the Help Desk becomes an important integrative factor in the functioning of the TNOU and contributes to the strengthening of the role of the University in the learners Communities. It is also functioning from 8.00 a.m to 8.00 p.m in all working days with a view to facilitating the students and stakeholders of TNOU to resolve the academic issues.
Grievances form has been developed and utilised in the information centre/Help Desk of HQ. When the learners visit to the HQ in person, the staff of Information Centre will attend the learners and issue the grievance form in which the learner will notify their grievances. The staff would send filled grievances form to the respective schools and divisions depend upon the grievances for redressal, otherwise it would be resolved in the information with help of interface support/exam pro (online support) within a day.
Tamil Nadu Open University
First floor of administrative Building,
No 577, Anna Salai, Saidapet,
Chennai, Tamil Nadu 600015.
Tamil Nadu Open University
No 577, Anna Salai, Saidapet,
Chennai - 600 015.
044-24306600
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