Help Desk of Tamil Nadu Open University has been functioning right from its inception with the aim of providing an integrative information service at the University level. A typical help desk of TNOU has been effectively performing several functions. It provides a single (or multiple) point of contact for learners and stakeholders of TNOU to gain assistance in troubleshooting, get answers to questions, and solve known problems and academic oriented grievances. The Information Centre in the first floor of administrative block of TNOU, Chennai helps the students and stakeholders obtain information from university Headquarters without delay.
The activity of the Help Desk is aimed at stimulating and upgrading the level of communication among the stakeholders of Tamil Nadu Open University through dissemination of relevant academic information between learners and University its broader environment. Through these activities the Help Desk becomes an important integrative factor in the functioning of the TNOU and contributes to the strengthening of the role of the University in the learners Communities. It is also functioning from 8.00 a.m to 8.00 p.m in all working days with a view to facilitating the students and stakeholders of TNOU to resolve the academic issues.
Grievances form has been developed and utilised in the information centre/Help Desk of HQ. When the learners visit to the HQ in person, the staff of Information Centre will attend the learners and issue the grievance form in which the learner will notify their grievances. The staff would send filled grievances form to the respective schools and divisions depend upon the grievances for redressal, otherwise it would be resolved in the information with help of interface support/exam pro (online support) within a day.
Tamil Nadu Open University First floor of administrative Building No 577, Anna Salai, Saidapet, Chennai, Tamil Nadu 600015.